Delivery, Refunds & Returns
Delivery
UK orders are dispatched via Royal Mail. You can choose 1st Class Signed For, or Special Delivery Guaranteed by 1pm for next-day delivery.
International orders are dispatched via FedEx International Priority.
Orders are typically dispatched within one business day. Estimated delivery for international orders is 2–7 business days, subject to customs clearance and local delivery services.
Customers are responsible for any import duties, VAT, taxes or customs charges that may be payable in their destination country.
Changed your mind straight away?
You can cancel your order yourself for 30 minutes after placing it, from your account under My Orders. Your payment is refunded automatically to the original payment method and nothing is dispatched.
After 30 minutes your order may already be picked and packed. Please contact us instead and we will help if it has not yet been dispatched.
How to return an item
Returns are handled online. There is no need to email us for an authorisation number.
1. Start your return. Go to My Account → Returns, or visit our returns page and enter your order number and email address. Select the items you are returning and tell us why.
2. Return postage.
- If the item is faulty, damaged in transit, or we sent the wrong item, Smelecom UK covers the return postage. There is nothing for you to pay.
- For any other reason, including a change of mind or ordering the wrong part, return postage is £6 for UK returns and £25 for international returns. You will receive a secure payment link by email.
3. We send your label. Once your return is approved we email you a return label with tracking. Please do not send anything back before your label arrives.
4. Post it back. Write your RMA number on the outside of the parcel and include it inside, so we can match it to your return.
Return Address:
Smelecom Ltd — Returns
10–16 Tiller Road
London
E14 8PX
United Kingdom
You can check the progress of your return at any time under My Account → Returns. Goods remain your responsibility until they reach us, which is why we provide a tracked label.
What can be returned
Unused and unopened products in their original packaging may be returned within 14 days of delivery. Used, damaged or incomplete products cannot be accepted unless they are being returned under warranty.
Refunds
Once your return arrives we inspect it and process your refund to your original payment method. Refunds cover the price of the goods including VAT; the original outbound delivery charge is not refunded.
We will email you when your parcel reaches us and again when your refund has been issued. Your bank or card provider may take 3–5 working days to show the refund on your statement.
Warranty
Hardware
All hardware tools, interfaces, adapters and accessories supplied by Smelecom UK are covered by a 3-month manufacturer’s warranty against manufacturing defects.
The warranty does not cover accidental damage, misuse, incorrect installation, unauthorised modification, normal wear and tear or damage caused by improper use.
Where an item is returned under warranty and found to be faulty, we cover the return postage.
Software
Vehicle manufacturers regularly update software and electronic systems, meaning compatibility may vary between vehicles of the same model.
Smelecom UK continually works to improve compatibility by providing software updates where technically possible.
Where product descriptions include supported model years or software versions, these should be treated as guidance. Customers are encouraged to contact our technical support team before purchasing if compatibility is uncertain.
Software licences and digital products are non-refundable once supplied, except where required by applicable law.